Privacy Policy

1. Introduction

LifeCoachOla, a trading name of Oconcept Holdings Limited (registered in Ireland, CRO IE795694), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Dating Profile Overhaul and Messaging Sprint services.

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Irish Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

3. Personal Data We Collect

When you use our services, we collect the following personal data:

• •Identity Data: Full name, date of birth, gender
• •Contact Data: Email address, phone number (WhatsApp)
• •Profile Data: Dating app usernames, relationship preferences, personal descriptions, and other information you provide in the intake form
• •Visual Data: Photographs you upload for profile review
• •Payment Data: Transaction records (processed securely by Stripe; we do not store card details)

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• •Contractual Necessity: To deliver the services you have purchased (Profile Overhaul or Messaging Sprint)
• •Consent: For processing sensitive personal data relating to your dating preferences and relationship goals
• •Legitimate Interest: To improve our services and respond to your enquiries
• •Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Data

We use your personal data to:

• •Provide our dating profile and messaging coaching services
• •Create customised profile recommendations and messaging scripts
• •Communicate with you about your service delivery
• •Process payments and maintain transaction records
• •Respond to support requests via email or WhatsApp

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your data with:

• •Stripe: For secure payment processing (Stripe is PCI-DSS compliant)
• •Email Service Providers: To deliver service communications
• •Legal Authorities: If required by law or to protect our legal rights

All third-party processors are GDPR compliant and bound by data processing agreements.

7. Data Retention

We retain your personal data only for as long as necessary:

• •Service Data: Retained for 12 months after service completion to allow for follow-up support
• •Photos: Deleted within 30 days of service completion unless you request earlier deletion
• •Financial Records: Retained for 6 years to comply with Irish tax and accounting requirements

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• •Right of Access: Request a copy of your personal data
• •Right to Rectification: Request correction of inaccurate data
• •Right to Erasure: Request deletion of your data ("right to be forgotten")
• •Right to Restriction: Request limitation of data processing
• •Right to Data Portability: Receive your data in a structured, machine-readable format
• •Right to Object: Object to processing based on legitimate interests
• •Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at ola@lifecoachola.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• •Encrypted data transmission (SSL/TLS)
• •Secure cloud storage with access controls
• •Regular security reviews
• •Limited staff access on a need-to-know basis

10. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA (e.g., to US-based service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Cookies

This website uses only essential cookies required for the site to function. We do not use tracking or advertising cookies.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, please contact: